K-Support

Overview

A comprehensive help desk and ticket workflow so partners can submit a support request, then track its progress.

Solution highlights

  • Easy to use screens so users can submit support requests and track their progress

  • Tools for administrators to manage support tickets 

  • Workflow tools to design a custom workflow on how to handle a support ticket

  • Email automation to keep users up to date on the status of their ticket

This application is also commonly used alongside other applications, including:

K-Journeys Commonly used to create support workflows and assign tasks for admins to manage tickets, while keeping partners informed via email. View
KCRM Used to set up a separate portal outside of the admin console where admins can manage support requests. View