KAnalytics can be used to provide session replays of your users’ site visits. This lets you see what users are trying to do, what their experience on your site is like, and what frustrations or issues they may run into.
It can be particularly useful for:
- Customer support, to see what issues a user has run into and have a better understanding to assist them
- Understanding the user experience, to inform site design and processes.
To set this up in Kademi, install KAnalytics in your website.
Go to Website Manager, then Websites, select your site, click Find more apps, and find KAnalytics.