Here to help

The different ways we can help you succeed.

Got a question?

Got stuck and not sure how to setup or configure something in your account? That's ok, we've got you covered.

Whether you need guidance on setting up a journey, or creating a point allocation rule, just submit a support ticket below and add as much detail as you can on what you want to achieve.

Need some work doing?

Got too much to do? Relax and let the Kademi team take care of it for you.

Whether its importing data, writing content or creating a sophisticated component for your bespoke needs we can do it all.

If you have a support plan this work is charged per hour to your account. If you dont have a support plan, no problems, you can just purchase a pack of support hours.

Found a bug?

If you can see something that isnt working correctly please use the Report a bug form below.

This will create a support ticket and our team will review and confirm the issue, and you'll be notified when an update is available.

There is no charge for this work.


Ask Kademi to assist with importing data, editing content, creating customisations, or just about anything else. Please provide as much detail as you can, and we'll get back to you to confirm the requirements and cost before proceeding.  

Please attach any files relevant to the task and ensure you include a link to the admin console screen you are using.


If you've seen a problem please let us know. We'll confirm the issue and keep you informed.

Please provide as much information as you can. At a minimum we need to know:

  • the address of the page where you saw the problem (ie the URL)
  • which user account (if any) to use to see the problem
  • a description of the problem you saw. Screenshots are really helpful, and can be attached below
  • how urgent the issue is

Can't find what you're looking for?

Hit the online chat button bottom left, or click the contact Kademi button below.